Friday, 25 January 2008

Fuck them in their stupid asses

You know i got banned from XBL in November right? Well, what you didn't know was they've kept my account going all this time. Me neither!

And what you also may not know is you can't delete your account through the website. You can have to call them up and speak to a person to delete your account.

Lame eh? Well, i haven't told you the rest of it.

Basically the conversation went like this:

Riiiiiiiinng, Riiiiiiiiiing (oh christ it's got put through to a foreign call center, you can tell by the single tone rather than the double you get in Britain)

Indian guy answers.
Hello, welcome to XBox Support, my name is (insert unpronouncable Indian name here), can i take your name please.

So i give him my name and then spend another minute spelling out my surname phonetically.

Me: Yes, i'd like to cancel my Xbox Live account please.
Him: Certainly sir, can i ask the reason behind this please?
Me: I just don't play it any more (what the fuck am i going to say? Microsoft banned me for having a modified console)
Him: Is there a reason you don't play it any more?
Me: No, I just don't play online any more, i just want to cancel my account.
Him: Is it the games you're not liking?
Me: No, i just don't play it very often.
Him: Are you connected to Live at the moment
Me: No, it's not plugged in, i haven't played it for a while (pick one story, stick to it, that's what i learned)
Him: Are you not liking the Xbox 360 any more, is there a reason for this?
Me: No, no reason, i don't play it, i want to cancel it now please
Him: Have you had a bad experience playing online?
Me: No
Him: Do you know how to connect to online games and get the most out of your Xbox Live account, i could show you how if you like
Me: Yes i do and no i don't like
Him: Are you sure you wouldn't like to think about it for a little while?
Me: What? No, i rang up to cancel it. That's what i'd like to do now please.

So it starts to dawn on him that i won't be budged so he spends the next 7 or 8 minutes getting my gamertag and confirming every detail about my account even down to my favourite pets name (wish i'd have written 'Fuckhugh' in the pets name box now). It didn't help that when i found out i couldn't cancel my acc. online that i went into my billing information and changed my entire billing details to a's and 1's.

All this time he's giving me the usual crap:
Him: Have you considered transferring your account to another member of your family, i could do that for you right now

At this point i just get annoyed

Me: Nooo, please, please, please, just cancel my account.
Him: Ok sir, don't worry, I was just...
Me: I know EXACTLY what you're doing, i get it, i really do. But i want to cancel my account, i 'won't worry' when you do what i'm asking you to do and cancel my account.

So he puts me on hold for about 2 minutes while my account 'cancels' (Fuck knows).

And then he comes back and tells me it's cancelled. By this time i'm sick of him and can't be bothered with his false platitudes so while he's giving me the 'That has been done, is there anything else i can help you with today' I'm just talking over him with 'No, it's fine'. Then the obligatory 'Ok sir, you have a nice day now' (It was 9.30pm, there wasn't much day left to have a nice one) I just butted in with 'Yeah, thanks, bye' and put the phone down

Total call time 15min 38sec.

I don't know what it is about Indian call centers but they drive me up the fucking wall.

Maybe it's just because the whole deal stinks of a company trying to cut costs and save money. That's the only thing it says to me.

So that's it, my trials and tribulations of quitting my XBL account. And one day, ONE DAY, you'll all go through exactly the same thing as i just did...

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